Responsible Gaming

Gaming Should Be Entertainment

Online casino gaming is designed to be entertaining and enjoyable. It should never be viewed as a way to earn money or solve financial problems. Always gamble only what you can afford to lose, and treat any winnings as a bonus, not an expectation.

Age Verification

You must be at least 18 years of age to participate in online gambling in New Zealand. This is a legal requirement. If you are under 18, please do not attempt to access gambling services.

Warning Signs of Problem Gambling

If you experience any of the following, you may be developing a gambling problem:

• Chasing losses by gambling more money to recover what you've lost
• Hiding gambling activities or lying about how much time/money you spend
• Gambling with money needed for bills, rent, food, or other essentials
• Neglecting work, study, family, or relationships due to gambling
• Feeling restless or irritable when trying to reduce or stop gambling
• Constantly thinking about gambling or planning the next session
• Increasing the amount wagered to achieve the same level of excitement
• Borrowing money or going into debt to fund gambling
• Using gambling to escape stress, anxiety, or other negative emotions
• Failed attempts to cut back or stop gambling

Self-Help Tools

Most responsible online casinos provide tools to help you maintain control:

• Deposit Limits: Set a maximum amount you can deposit within a specified time period (daily, weekly, or monthly)
• Loss Limits: Cap the maximum amount you're willing to lose over a set timeframe
• Reality Checks: Receive regular reminders of how long you've been playing and how much you've spent
• Self-Exclusion: Voluntarily ban yourself from accessing a casino for a defined period (days to years)
• Account Closure: Permanently close your account if you wish to stop gambling entirely
• Session Time Limits: Set automatic logout timers to limit continuous play

Use these tools proactively. They are designed for your protection.

Support Organizations in New Zealand

If you or someone you know is struggling with problem gambling, help is available:

New Zealand Services

• Problem Gambling Foundation (PGF)
  Free and confidential support
  www.pgf.nz
  Phone: 0800 664 262
• Gambling Helpline - 1800 GAMBLING
  24/7 free counseling service
  Phone: 0800 424 625
• Samaritans (NZ)
  Emotional support and crisis assistance
  www.samaritans.org.nz
  Phone: 1800 62 6233

International Resources

• GamCare (United Kingdom)
  www.gamcare.org.uk
• GamStop (United Kingdom)
  National self-exclusion scheme
  www.gamstop.co.uk
• Gambling Help Online (Australia)
  www.gamblinghelponline.org.au
• Responsible Gambling Council (Canada)
  www.responsiblegambling.org
• National Council on Problem Gambling (United States)
  www.ncpgambling.org

If You Need Help, Reach Out Today

Problem gambling is a treatable condition. Seeking help is a sign of strength, not weakness. Whether you're concerned about your own gambling or that of a loved one, contact one of the organisations listed above. They provide free, confidential, and judgment-free support.

Don't wait—help is available now. Call 0800 664 262 (Problem Gambling Foundation) or 0800 424 625 (Gambling Helpline) today.